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Legal Document

Privacy Policy

Effective date: March 1, 2024

Welcome to CoreCognitive. We value your privacy and are committed to protecting your personal data in compliance with Pakistan’s PDPB, UAE PDPL, Saudi PDPL, and general Middle East data regulations.

This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you access our website, mobile apps, platforms, and services (“Services”).

1. Data We Collect

1.1 Information You Provide

  • Name, email, phone number
  • Account login details
  • Payment details (Bank transfer, Online Payments)
  • Profile information, preferences, learning goals
  • Messages, comments, feedback, uploaded files
  • Corporate Accounts (Company name, contact details and address)

1.2 Automatically Collected Information

  • IP address, location (approximate)
  • Device information, browser type
  • Usage statistics, page views, interactions
  • Cookies, analytics logs, session data

2. Legal Basis for Processing

We process your data based on:

  • Your consent
  • Contractual necessity (providing the service you signed up for)
  • Legitimate interests (improving our platform, preventing misuse)
  • Legal obligations (record-keeping, fraud detection)

3. How We Use Your Data

We use your data to:

  • Create and manage your account
  • Deliver courses, coaching, and AI-based learning features
  • Process payments and subscriptions (bank or No. transfers)
  • Personalize recommendations and content
  • Communicate updates, reminders, or support messages
  • Conduct research and improve service quality
  • Ensure compliance with laws and platform safety

Marketing emails are only sent with your consent. You may unsubscribe anytime.

4. Sharing Your Data

We may share your information with based on necessity:

4.1 Service Providers

  • Hosting providers
  • Payment gateways
  • Email and notification services
  • Analytics and performance tools

All vendors follow strict data protection agreements.

4.2 Legal Compliance

We may disclose data if required to:

  • Comply with Pakistan or local government authorities
  • Detect fraud, security anomalies, or unlawful activity
  • Protect our legal rights

4.3 Business Transfers

If CC undergoes a merger, acquisition, investment, or restructuring, your data may be transferred securely.

5. Data Storage

Your data may be stored or processed in:

  • USA (for certain cloud services)

We ensure protection through:

  • Cross-border transfer agreements
  • Standard contractual clauses
  • Secure data centers
  • Regional compliance requirements

We never sell your personal data.

6. Data Retention

We retain data only as long as necessary for:

  • Personal data table is in encrypted form
  • Providing services
  • Legal, financial, or regulatory requirements
  • Preventing abuse or fraud

Once no longer needed, data is securely deleted or anonymized (retention period is 5 years).

7. Your Rights

You can request:

  • Access to your data
  • Correction of inaccurate information
  • Deletion of your personal data post retention period
  • Limitation of processing
  • Withdrawal of consent
  • Data portability (where applicable)

To submit a request: [email protected]

We will respond within the time required by local laws (usually 30 days).

8. Cookies & Tracking

We use cookies to:

  • Keep you logged in
  • Analyze platform performance
  • Personalize user experience
  • Support marketing (consent-based)

You may block cookies in your browser settings.

9. Children’s Privacy

Our Services are not intended for children under 13. If we discover data belonging to a minor, we will delete and block the account promptly.

10. Data Security

We implement:

  • Encryption (in transit & at rest)
  • Secure login protocols
  • Restricted access controls
  • Regular audits and monitoring

However, no system is 100% secure—users should keep passwords confidential.

11. Cross-Border Regulations

We comply with:

  • Pakistan PDPB (latest draft)

We only transfer data when legally permitted with appropriate safeguards.

12. Updates to This Policy

We may update this Privacy Policy occasionally without notice to ensure compliance with country’s governance bodies. If significant changes occur, we will notify you via email, app notifications, or a notice on our website.

13. Contact Information

For privacy questions or data requests, contact us:

CoreCognitive – Privacy Office
Email: [email protected]
Website: www.corecognitive.io

Have Questions About Privacy?

Our team is here to help. Reach out with any privacy concerns or data requests.

Contact Us